3jlo Casino Privacy Policy

1Introduction and Scope

3jlo Casino ("3jlo," "We," "Us," "Company") is committed to protecting the privacy and personal data of every player, visitor, and user ("You," "Player," "Data Subject") who interacts with our platform at 3jlo.org and any associated services, applications, or communications channels.

This Privacy Policy describes the types of personal information we collect, the purposes for which we process it, the legal bases for that processing, how we protect it, how long we retain it, and the rights you have over it under Philippine law.

This Policy applies to all personal data processing activities carried out by 3jlo Casino in connection with the operation of the 3jlo platform, including account registration, deposits and withdrawals, gameplay, promotions, customer support interactions, and marketing communications directed at Filipino players.

2Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 3jlo Casino is the personal information controller in respect of all personal data collected and processed through the 3jlo platform.

3jlo Casino has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act and this Policy. Questions, requests, or complaints regarding the processing of your personal data may be directed to the 3jlo DPO through the contact details provided in Section 15 of this Policy.

3Personal Data We Collect

3jlo Casino collects personal data through several means, including information you provide directly, information collected automatically through your use of the platform, and information received from third parties (such as payment service providers and identity verification services). The categories of data we collect include:

We do not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for identity verification or AML compliance, and only with your explicit consent or as compelled by applicable law.

4How We Use Your Personal Data

3jlo Casino processes your personal data for the following purposes:

• Account Management: To create, maintain, and secure your 3jlo Casino account, verify your identity, and comply with KYC obligations.
• Service Delivery: To enable gameplay, process deposits and withdrawals via GCash, Maya, BPI, BDO, and other approved payment methods, and deliver the 3jlo platform experience.
• PAGCOR Regulatory Compliance: To fulfill mandatory reporting obligations to PAGCOR, comply with AML requirements under the Philippine AMLA, and maintain records as required by applicable Philippine law.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and prohibited conduct on the 3jlo platform.
• Responsible Gaming: To implement player protection measures such as deposit limits, self-exclusion, and age verification in accordance with PAGCOR responsible gaming requirements.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through 3jlo's 24/7 support team.
• Marketing and Promotions: To send you promotional offers, bonus notifications, and platform updates where you have given your consent to receive such communications.
• Platform Improvement: To analyze usage patterns, gameplay data, and technical performance for the purpose of improving the 3jlo platform experience.

5Legal Bases for Processing

All personal data processing by 3jlo Casino is conducted on one or more of the following legal bases as recognized under the Philippine Data Privacy Act:

• Contractual Necessity: Processing required to perform our obligations under the 3jlo Terms and Conditions, including account management, gameplay, and payment processing.
• Legal Obligation: Processing required to comply with applicable Philippine law, including PAGCOR licensing conditions, the Anti-Money Laundering Act, and the Data Privacy Act.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given clear, informed, and freely given consent. You may withdraw consent at any time without penalty.

6Cookies and Tracking Technologies

3jlo Casino uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies used include:

• Essential Cookies: Required for the platform to function — including session management, security tokens, and login state maintenance. These cannot be disabled without impairing platform functionality.
• Analytics Cookies: Used to understand how players interact with the 3jlo platform, which pages are visited most, and where technical issues arise. This data is aggregated and anonymized.
• Preference Cookies: Used to remember your account settings and display preferences so you do not need to reconfigure them on each visit.
• Marketing Cookies: Used to measure the effectiveness of 3jlo promotional campaigns, where you have consented to such tracking.

You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of specific 3jlo platform features.

7Data Sharing and Disclosure

3jlo Casino does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual protections:

• Payment Service Providers: GCash (Mynt — Globe Fintech Innovations, Inc.), PayMaya Philippines Inc. (Maya), BPI, BDO, and other authorized Philippine banks and e-wallet operators, for the purpose of processing your deposits and withdrawals.
• Identity Verification Services: Third-party KYC providers engaged to verify player identity documents in compliance with PAGCOR requirements.
• Game Software Providers: Licensed game suppliers whose platforms are integrated into 3jlo Casino. These providers process gameplay data to deliver and secure their games.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or any other competent Philippine government authority, where disclosure is required by law or regulatory direction.
• Legal and Professional Advisors: Lawyers, auditors, and compliance consultants engaged to provide services to 3jlo Casino, subject to professional confidentiality obligations.

8International Data Transfers

Some of 3jlo Casino's technology partners and game providers are based outside the Philippines. Where your personal data is transferred to servers or processors located in other jurisdictions, 3jlo Casino ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act.

Such safeguards include contractual clauses requiring recipient organizations to maintain data protection standards consistent with Philippine law, and limiting the data transferred to only what is strictly necessary for the applicable service purpose.

9Data Security

3jlo Casino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and 3jlo Casino servers is encrypted using industry-standard SSL/TLS protocols — the same standard used by Philippine banks.
• Access Controls: Personal data is accessible only to 3jlo staff who require it to perform their roles. All access is logged and audited regularly.
• Password Security: Account passwords are hashed using bcrypt or equivalent one-way cryptographic functions. Plain-text passwords are never stored.
• Two-Factor Authentication: Players are encouraged to enable 2FA on their 3jlo accounts. Staff accounts with access to player data require mandatory 2FA.
• Regular Security Audits: 3jlo Casino undergoes periodic security assessments including penetration testing, vulnerability scanning, and compliance reviews.

10Data Retention

3jlo Casino retains personal data only for as long as is necessary to fulfill the purposes for which it was collected. The following general retention periods apply:

• Active Account Data: Retained for the duration of your active 3jlo account relationship plus five (5) years thereafter, to satisfy PAGCOR record-keeping and AML audit requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of each transaction, as required by the Philippine AMLA and PAGCOR licensing conditions.
• KYC Documentation: Retained for five (5) years from the date of account closure or last transaction, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the interaction.
• Marketing Preference Records: Retained for the duration of the account relationship and for one (1) year following consent withdrawal, as evidence of consent management compliance.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymized such that it can no longer be linked to an identifiable individual.

11Your Rights Under the Philippine Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by 3jlo Casino:

• Right to be Informed: The right to know that your personal data is being collected and processed, and to receive a copy of this Privacy Policy.
• Right of Access: The right to request access to the personal data 3jlo Casino holds about you, including a copy of that data.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your 3jlo account.
• Right to Erasure (Right to be Forgotten): The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 3jlo's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

12Children's and Minors' Privacy

3jlo Casino's services are strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online casino gaming in the Philippines. We do not knowingly collect personal data from any person under the age of 21.

If 3jlo Casino discovers that personal data has been collected from a person under 21 years of age, such data will be permanently deleted and the associated account will be closed immediately. If you believe a minor has registered a 3jlo account, please contact our support team immediately.

13Responsible Gaming and Data Processing

3jlo Casino processes certain personal data specifically in connection with our responsible gaming obligations. This includes gameplay frequency data, deposit patterns, and session duration data used to identify potentially harmful gambling behavior and to implement appropriate player protection interventions.

Such processing is conducted on the basis of legal obligation (PAGCOR responsible gaming requirements) and legitimate interests (protecting player welfare). This data is not used for any marketing purpose and is accessible only to 3jlo's responsible gaming team.

Where a player activates self-exclusion, 3jlo Casino will retain a record of that exclusion to prevent re-registration during the exclusion period. This retention is required by PAGCOR and is maintained solely to protect the player's welfare.

14Updates to This Privacy Policy

3jlo Casino reserves the right to update or amend this Privacy Policy periodically to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. When material changes are made, we will provide notice via email to your registered address and through a prominent notification on the 3jlo platform.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Continued use of the 3jlo platform after notification of an updated Privacy Policy constitutes your acceptance of the revised terms.

15Contact Us and Data Protection Officer

For any questions, requests, or complaints regarding this Privacy Policy or the processing of your personal data by 3jlo Casino, please contact us through the following channels:

• Email (plain text, not a link): [email protected]
• Live Chat: Available 24/7 through the 3jlo Casino platform
• Subject Line for DPO Requests: "Data Privacy Request – [Your Account Email]"

For complaints that cannot be resolved through 3jlo's internal dispute resolution process, you may escalate to the National Privacy Commission of the Philippines (NPC) through its official government channels.